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Return Policy

Your Satisfaction Matters

Hallmark USA stands behind the qualify of the product.  If for any reason you are not completely satisfied with our product, simply return it for a refund or exchange. Excludes Keepsake Ornaments. Customer will incur return shipping charges.  

Starting A Guest Return

If you chose to checkout as a guest, please click here and fill out the guest return form. If you have any problems, please do not hesitate to contact us.  We are here to help you every step of the way.  

Starting A Member Return

If you chose to register for a Hallmark USA account during checkout, starting a return couldn't be easier. Simply log into your account and click My Orders in the side menu.  

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